The Defect Liability Period (DLP) is a critical timeframe during which property owners can report construction defects and have them rectified by the developer at no additional cost. If you’ve recently taken possession of a property in Dubai, it’s essential to understand how to file a claim effectively during this period.
Steps to File a Claim During the Defect Liability Period
1. Identify and Document the Defect
Before initiating a claim, inspect your property thoroughly for any structural, mechanical, electrical, or plumbing (MEP) defects. Common issues include cracks in walls, faulty wiring, plumbing leaks, or HVAC malfunctions.
- Take clear photographs and videos of the defects.
- Maintain detailed written descriptions of the issues, including their locations and severity.
2. Notify the Developer in Writing
Once you’ve documented the defect, notify the developer through a formal written complaint. Most developers have designated customer service or maintenance teams to handle such requests.
- Send an email or registered letter outlining the defects.
- Include supporting evidence, such as photos, videos, and warranty details.
- Request a timeline for inspection and repairs.
3. Follow Up with the Developer
Developers are required to acknowledge and act upon complaints within a reasonable timeframe. If you do not receive a response within the stipulated period:
- Contact the developer’s customer service department.
- Visit their office and escalate the matter if necessary.
4. Escalate the Complaint to RERA
If the developer fails to address your complaint, you can escalate the matter to the Real Estate Regulatory Agency (RERA) under the Dubai Land Department.
- File a formal complaint through the DLD website or in person at their offices.
- Provide all relevant documentation, including previous communications with the developer.
- RERA may mediate between both parties and enforce necessary repairs.
5. Monitor the Repair Process
Once the developer agrees to undertake repairs, ensure the work is completed satisfactorily.
- Conduct a final inspection of the repaired areas.
- Retain any additional correspondence for future reference.
Understanding and utilizing the Defect Liability Period ensures that you get the quality property you paid for. By following these steps, you can efficiently file and follow up on your claim, ensuring timely resolution of defects. If the developer is unresponsive, remember that RERA provides legal recourse to protect property buyers in Dubai.
